Returns Policy

Returns Policy main image Returns Policy image

WE HAVE A 100% SATISFACTION POLICY BACKED UP WITH AN INDUSTRY LEADING 365 DAY MONEY BACK RETURN GUARANTEE.

If you wish to return your product for ANY reason at all you can return it to us for a full refund within 365 days.

We know that sometimes, for whatever reason, you just don't like the product, even though there is nothing wrong it.  If you change your mind about the item, we are happy to refund, less postage costs, all products returned in original packaging and tags attached within 365 days.

As much as possible, we check each new shipment of products in our warehouse, to ensure there are no big differences to previous shipments of the same items.  We apologise if we do miss some tiny change as it is not always possible to catch everything with so many different product lines.

As per Australian Cons, you are entitled to a full refund including return postage costs if:

  • The item has a problem that would have stopped someone from buying the item if they had known about it
  • The item is significantly different from the description
  • The item does not do what we said it would, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

When do items need to be returned by?

  • For change of mind, you can return your items anytime within our generous 365 day period of the sale. The 365 days also includes any international customers.  Plenty of time to see if you really like it. 
  • For genuine product issues, faults etc, the item/s need to be returned within the statutory 14 days as per Australian law.  We are, of course, very flexible with our international customers and will work with you closely to solve any issues.

Where do items need to be returned?
Please return all or any items to:
Boutique Retailer - Returns
PO Box 6038
Caulfield South
Victoria 3162
Australia 

How do you return the toys?
Please contact us first so that we know it is on the way back, and to make sure the warehouse staff are aware of it.  Please include a note with the original order number with the item/s.  Then, please send any returned items to the address above.  We would recommend a trackable means of shipment for your protection. 

Shipping for returns?
We pay return shipping if an item is faulty, wrongly described or is different to the images on the website.  If you change your mind, then you will be required to pay return postage.  Please make sure you contact us if there is an issue with the actual product.  We will require a photo or two as evidence - that's fair.